Cancellation, Refund & Modification Policy

Effective Date: June 4, 2026

At BrayJay Executive Services, we understand that plans can change. To ensure availability and maintain the quality of our services, the following Cancellation, Refund & Modification Policy applies to all reservations.

General Policy

All reservations are subject to availability and approval by BrayJay Executive Services.

Cancellation requests must be submitted by phone, text message, email, or another approved method of communication.

Refunds, when applicable, will be issued to the original payment method used during booking.

Processing times for refunds may vary depending on the payment provider.

Airport Arrival & Airport Departure Services

Cancellations

  • Reservations canceled more than 24 hours before the scheduled pickup time are eligible for a full refund.

  • Reservations canceled within 24 hours of the scheduled pickup time are non-refundable.

  • Same-day cancellations are non-refundable.

  • No-shows are non-refundable.

Flight Delays

  • BrayJay Executive Services monitors flight status when accurate flight information is provided during booking.

  • Flight delays do not constitute a cancellation and will not result in additional charges solely due to airline delays.

Flight Cancellations

  • If a customer's flight is canceled by the airline, the reservation may be rescheduled or refunded upon proof of cancellation and timely notification to BrayJay Executive Services.

  • Refunds or credits for airline-related cancellations are granted at the company's discretion.

Reservation Changes

  • Flight number updates, airline schedule adjustments, and arrival time changes caused by the airline are not considered reservation modifications provided the customer promptly notifies BrayJay Executive Services.

  • Customer-requested pickup time changes made more than 24 hours before service are permitted at no additional charge, subject to availability.

  • Customer-requested pickup time changes made within 24 hours of service are subject to availability and may result in additional charges.

Point-to-Point Services

Cancellations

  • Reservations canceled more than 24 hours before the scheduled pickup time are eligible for a full refund.

  • Reservations canceled within 24 hours of the scheduled pickup time are non-refundable.

  • Same-day cancellations are non-refundable.

  • No-shows are non-refundable.

Reservation Changes

  • Reservation modifications may be requested more than 24 hours before the scheduled pickup time and are subject to availability and approval.

  • Modifications may result in an adjustment to the reservation price.

Private Chauffeur Services

Cancellations

  • Reservations canceled more than 24 hours before the scheduled service time are eligible for a full refund.

  • Reservations canceled within 24 hours of the scheduled service time are non-refundable.

  • Same-day cancellations are non-refundable.

  • No-shows are non-refundable.

Reservation Changes

  • Reservation modifications may be requested more than 24 hours before the scheduled service time and are subject to availability and approval.

  • Modifications may result in an adjustment to the reservation price.

Photoshoot / Media Rental Services

Deposits

  • A non-refundable deposit of $25 is required to secure a Photoshoot / Media Rental reservation.

  • The deposit is non-refundable and non-transferable.

Cancellations

  • Reservations canceled more than 24 hours before the scheduled reservation date and time may be eligible for a refund of amounts paid beyond the non-refundable deposit.

  • Reservations canceled within 24 hours of the scheduled reservation date and time are non-refundable.

  • Same-day cancellations are non-refundable.

  • No-shows are non-refundable.

Reservation Changes

  • Reservation modifications may be requested more than 24 hours before the scheduled reservation date and time and are subject to availability and approval.

  • Modifications may result in an adjustment to the reservation price.

Company-Initiated Cancellations

BrayJay Executive Services reserves the right to cancel, decline, or reschedule any reservation due to:

  • Vehicle unavailability;

  • Mechanical issues;

  • Severe weather conditions;

  • Safety concerns;

  • Acts of nature;

  • Circumstances beyond the company's reasonable control.

If BrayJay Executive Services cancels a confirmed reservation, the customer will receive a full refund of all amounts paid.

Refund Processing

Approved refunds will be issued to the original payment method used during booking.

Depending on the payment provider or financial institution, refund processing times may vary.

Policy Updates

BrayJay Executive Services reserves the right to modify or update this Cancellation, Refund & Modification Policy at any time. Updated versions become effective immediately upon publication on our website.